Chests or scores are missing
- Check the clan name and selected period. An empty new period does not mean earlier records are gone; open a previous period to see them.
- Check the last collection time. If it is older than the chests you expect, Runekist may not have collected them yet.
- If scores are updating, wait for the calculation to finish before comparing totals.
If collection stays out of date, ask a clan leader or superior to check Leadership → Collection. Members do not need to change scoring or collection settings.
Only one member is affected
Check that you are viewing the right period. Ask a clan leader or superior to check the member's game-player link using A member is not matched correctly. If older records still belong to the wrong player, contact support. Changing scoring rules will not fix a player match.
Collection has stopped updating
A clan leader or superior can open Leadership → Collection → Activity & status and check whether collection is paused, still running, needs a game login or two-factor code, or has insufficient credits. Follow the action shown there. If collection is current but a report is still old, see Understand collection freshness.
Total Battle room information is old
A room may show its last saved information while it updates. A failed update does not mean the room has no players. Check the last update time before making membership or moderation decisions. A clan leader or superior can follow Recover or remove a Total Battle room to check the room connection.
Still need help?
Use the support form at the bottom of this page. Include the clan, period, affected page, last update time, and what you expected to see. Do not send passwords, tokens, private feed URLs, or player details unrelated to the problem.